Frequently Asked Questions

Everything you need to know about your Frederick's of Hollywood® shopping experience.

What is your return policy for intimate apparel?

For hygiene reasons, panties, hosiery, and items sold as sets including these pieces are final sale. Bras and corsets may be returned within 30 days of purchase, provided all original tags are attached and the items are unworn.

How do I determine my correct bra size?

We provide a comprehensive Size Guide on every product page. We recommend measuring your underbust and fullest part of your bust with a soft tape measure to find your perfect fit according to our brand-specific charts.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental United States. We also offer Express and Next Day delivery options for those who need their items sooner.

Does Frederick's of Hollywood® ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout based on your shipping address.

How should I care for my delicate lingerie?

To preserve the life of your garments, we recommend hand washing in cold water with a mild detergent. Always lay flat to dry and avoid using a dryer, as high heat can damage lace and elastic fibers.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Afterpay for flexible installment billing.